Use the 5-digit code provided by your onboarding contact to unlock your personal checklist.
Code not recognized. Double-check with Rachael.
Don't have a code? Contact Rachael Gaines
at Rgaines@partnersmortgage.com.
You're joining 38 years of purpose-driven mortgage banking, a team where you matter, your clients matter, and your success is our success.
Setup → first funded loan
Your operations team handles every step. You’ll see each one check off as it’s completed. The only things you need to do are sign your pre-hire paperwork and contract in pre-boarding.
Founded on a simple philosophy — customers matter, referral partners matter, and the community matters. Everyone contributes, everyone benefits, everyone matters.
Our 5-phase transition plan was built to eliminate friction. Every step is supported — from system access on day one through your first closing and beyond.
These aren't words on a wall. They're the standards we hold each other to — every day, every loan, every interaction.
We keep our promises and stand firm on our commitments.
We focus on solving problems and finding solutions.
We build relationships based on trust and mutual respect.
We work hard and take pride in giving our best.
We care and promote wellbeing for our team and community.
From your first login to your first funded loan — structured, supported, designed to get you producing fast.
Recorded video walkthrough — complete before your first login. Or register for a live session.
Second part of the core ARIVE training series. Required before active use.
Pipeline management, borrower intake, disclosure issuance, condition tracking, and lender submission in one platform.
ARIVE app link delivery, pulling credit, issuing pre-approvals, locking rates, and handing off to processing.
Track conditions, monitor locks expiring, and see funded totals at a glance.
Automated drip campaigns, pre-approval milestone texts, birthday messages, and annual review sequences.
Create custom co-branded flyers, open house materials, and social posts with your Realtor partners.
Text, email, VOIP calling, and task management in one place.
FHA, Conventional, VA, USDA, Jumbo, DSCR, Bank Statement, Reverse Mortgage, Fix & Flip, Commercial, Doctor Loan.
Easy Flip, Build Smart, Rent Flow, Quick Bridge, Multi-Capacity Bridge Loans.
Price 90+ lenders in seconds. Run side-by-side scenarios between banking and brokering channels.
Everything in one place: ARIVE, Lender Price, HR, licensing, marketing resources, and operations guides.
Quick access to your approved AMC list, lender portal logins, and the full Partners operations playbook.
Manage your NMLS, HR documents, and stay current on compliance requirements.
Leif Boyd (President) and Peter Schwartz (EVP, National Business Development) — 50+ combined years of mortgage expertise.
Market updates, product changes, compliance, and best practices with guest speakers and lender reps.
Build your personal production plan, referral partner strategy, and 90-day milestones with leadership.
Every tip Emily sends — archived, organized, and searchable.
23 tips found
Less overhead. More tech. More of your production stays with you and your clients.
Traditional lenders bury revenue in people, places, and management layers. Partners invests in tools instead.
Cutting-edge LOS with integrated POS & pricing engine. Manage pipeline, disclosures, conditions in one platform.
Prices 90+ lenders in real time. Best-execution analysis for both banker and broker channels.
Pipeline, tasks, text, email, and VOIP calling in one dashboard built for Partners workflow.
Automated marketing sequences, milestone texts, anniversary alerts, and custom campaigns.
Branded online presence with integrated Apply Now. Mobile-optimized and synced with ARIVE.
Pre-approval engine, loan proposals, lender management, database retention, and bulk marketing.
ABI is your unfair advantage. Real-time alerts about borrower activity, life events, and financial milestones — so you act before the competition knows what's happening.
ARIVE, Lender Price, WorkDesk, HighLevel CRM, ABI, Microsoft 365, personal website + vanity domain.
You're a Modern Mortgage Banker — with the control of a bank and the pricing flexibility of a broker.
Use both channels to serve every client. Each comes with its own advantages — you choose which fits each deal.
In-house control · faster closings
Pricing · product · client-first
Support roles aren't overhead — they're the engine that frees you to produce.
Focus on revenue-generating activities
Quality control baked into every step
Consistent workflows = higher production
LO · LOA · Processor
| Stage | Actions |
|---|---|
| Lead / app management | First point of contact with borrower Send ARIVE apply link Inform borrower to submit docs in ARIVE Update LOA with pre-approval info Pull credit (LOA can pull if licensed) Communicate file ready for pre-approval |
| Pre-approval received | Pre-approval details received from LOA Connect with borrower on options/scenarios/rate Update LOA with any structure changes Issue pre-approval letter to borrower |
| Contract readiness | Send contract & escrow info to LOA Send loan amount, rate & investor info Lock loan once LOA confirms all docs received Keep borrower & agents informed on milestones |
| Submission to processing/UW | Maintain closing coordination with processor Work closely with LOA/processor on concerns Follow up with processor through funding Coordinate signing & timely closure |
| Stage | Actions |
|---|---|
| New lead / app submitted | Review app for completeness Flag missing or inconsistent info Confirm employment type: W-2, 1099, self-employed Send VOE & calculate income Collect & organize docs through ARIVE Send welcome email & needs list |
| Pre-approval prep | Pull property tax & calculate taxes Look up HOA/solar in Zillow/Redfin Verify income per VOE Pull product & pricing per LO notes Run AUS (DU or LP) If ready → LO issues pre-approval letter |
| Offer accepted / contract | LOA orders fees & title documents Update ARIVE with contract & property info Upload FNMA 3.4 to investor portal Confirm product, pricing, locked or floating with LO |
| Submission to processing/UW | Prepare UW cover letter Confirm ARIVE organized & docs labeled Submit loan to processing in ARIVE Email processor: fee sheet, lock confirmation, cover letter Follow up until disclosures signed |
| Phase 1 · Disclosures | Phase 2 · Title & appraisal | Phase 3 · Underwriting | Phase 4 · Clear to close |
|---|---|---|---|
File assigned — loan set up in ARIVE File reviewed: income, assets, credit, LOS match Loan disclosures prepared Disclosure draft sent to LO for approval Initial disclosures sent for signature |
Escrow title items requested Title items reviewed — corrections if needed Confirm disclosures signed Order appraisal once ITP received AUS re-ran before submission |
Submit loan to lender for UW Order credit supplements as needed Download & communicate conditions Work conditions with third parties Prepare & send CD once LO approves |
Submit clear to close with lender Request final fees from escrow Loan docs prepared upon CTC Communicate with LOA/LO & escrow through funding Ensure docs labeled & FSS received |
Questions? She's always happy to help.
916.801.2686 Rgaines@partnersmortgage.comAll your guides, workflows, and training materials in one place — available to everyone on your team.
Enter PIN to upload and manage documents. Files are saved locally and available immediately.
Configure Pip's behavior, persona, and how he handles LO conversations.
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New hires from offer accepted to first funding.